Immediate Telephone support within 2 hours.
On-site support within 48 hours for Athens and Thessaloniki and within 72 hours for areas more than 200 km from the company's headquarters.
Up to 15% discount on the value of spare parts and consumables that may be required.
Up to 35% discount on the hourly charge for visits other than those covered by the Maintenance Contract.
The well-trained scientific staff of the company in combination with the wide range of spare parts that are in our stock room, ensure the fast and effective treatment of any problem that arises.
Immediate update for new software versions with the option to upgrade to the latest version at a reduced cost. The contract does not cover the cost of hardware upgrades that may be needed.
Up to 35% discount for Calibration and Certification of your systems. In case the system is under warranty, the re-accreditation of the system is provided free of charge when the initial Certification fails.
The quality system of the company ensures the existence of preventive maintenance files for the systems it supplies so that the customer is informed in time for the next preventive maintenance. Thus the system is always in optimal condition and the down-times (down-times) of the system are drastically reduced. Optional support for application issues that interest you.
The implementation of the contract presupposes that the connections, installation, operation, operation, etc. of the system are made according to the official instructions of the manufacturer and access to the instrument is made only by authorized personnel of HELLAMCO®. Are you interested in tailoring a maintenance contract proposal to your needs?
